Trusted by
Elevating performance and psychological safety across high-pressure BPO environments
Discover comprehensive mental health and performance solutions built for the relentless pace of global operations. Zevo Health helps BPOs strengthen workforce resilience, meet client expectations, and protect people working under sustained pressure.
Explore our solutions
Why the biggest BPOs
in the world choose Zevo
Compliance assurance
Ensuring alignment with evolving global regulations and helping to mitigate compliance and legal risks, while upholding operational integrity.
Ensuring end-client satisfaction
Enhance client satisfaction with our global network of experts ensuring uniform service quality across all regions.
Scalability across regions
Expand your reach without compromising service quality with our scalable solutions tailored for diverse linguistic and cultural needs.
Duty of care
We prioritize the psychological safety of high-pressure teams, providing both proactive and reactive support that prevents burnout, reduces risk, and builds long-term resilience.
Ensuring quality in rapid recruitment
Zevo rapidly deploys Wellbeing Specialists across multiple sites without compromising standards. Each clinician is trauma-informed, accredited, and supported through our internal supervision and training network.
Avoid penalties
Stay ahead of regulatory changes and avoid costly penalties with our proactive compliance strategies. Our expert team ensures that your operations adhere to the latest standards, minimizing risk and safeguarding your business from potential fines and legal issues.
Our global footprint
120,000
employees in
50
countries
The Zevo Accreditation Program
The Zevo Accreditation Program (ZAP) provides professional certification for clinicians supporting high-pressure environments. Through ZAP training, Zevo onsite and remote specialists gain the advanced expertise needed to work effectively within complex BPO ecosystems.
The program covers risk management, trauma-informed care, and the psychological demands of large-scale operations. All clinicians are trained in secure data handling beyond HIPAA and GDPR standards, ensuring full alignment with the requirements of enterprise clients and end customers.
Additional support to clinicians
Weekly internal supervision
Regular internal supervision sessions for internal case reviews, designed to enhance the skillset of each Clinician and ensure consistent professional development
Monthly & quarterly external supervision
Monthly one-on-one external supervision for each Clinician, complemented by quarterly team-wide external supervision, providing additional perspectives and support
Monthly clinical best practice call
Join our monthly call with the entire Zevo team, covering industry insights, pressing issues, evidence-based clinical interventions, and gathering feedback to continually improve our services
Compliant case management system
Utilize our secure, HIPAA-compliant case management system, complete with robust reporting and analytics to support comprehensive case management and data-driven decision-making
Our solutions
With you every step of the way – From audit preperation to individual support to organizational resilience.
Audit-Ready
Streamlined compliance and audit preparation
As a trusted BPO partner, we understand the critical importance of compliance and audit readiness. Our aim is to ease your audit preparation, ensuring efficiency and peace of mind. With stringent client requirements, seamless audits are essential to avoid penalties and maintain client satisfaction.
Our comprehensive support includes customized reporting templates, audit-ready documentation, compliance consultation, and proactive risk mitigation, all designed to streamline your audit preparation process and ensure you meet industry standards with confidence.
- Customized Reporting Templates – Tailored templates meet specific audit requirements, presenting information in your client’s preferred format, saving you time and effort.
- Audit-Ready Documentation – Our data team delivers audit-ready reports with thorough documentation, ensuring accuracy and completeness to meet regulatory standards.
- Compliance Consultation – We offer expert consultation to navigate complex regulations, providing insights and guidance to ensure compliance.
- Proactive Risk Mitigation – We identify and address potential compliance issues promptly, helping you avoid penalties and maintain client satisfaction.
For Organizations
Strategic wellbeing integration: An end-to-end approach to organizational health
- Customer Onboarding – Recruitment consultancy, psychological risk assessments and wellbeing audits to integrate mental health support into your organization’s fabric
- Service Launch – Implementation of internal marketing for Trust & Safety and engagement programs to enhance team cohesion
- In Production – Ongoing HR support, ISO 45003 training, and mental health champion training to build a robust support system
- Reporting and Review – Monthly wellbeing measurements, content moderation impact assessments, and quarterly business reviews to gauge the effectiveness and direct future strategies
For High-Pressure Support Teams
Empowering support structures for sustained performance
- Recruitment – Consultancy and screening support to help hire resilient, high-performing staff
- Onboarding – Tailored induction programs and access to self-serve content to equip support teams with the necessary tools and knowledge
- Leadership program – Training and therapy for mental health champions, fostering leadership that prioritizes wellbeing
- In production – Ongoing psychological support and structured escalation pathways to manage team risk
- Tenured – Comprehensive therapy and group interventions for long-serving team members to maintain high performance and job satisfaction
For Frontline Professionals
Ensuring every frontline staff member’s wellbeing: A path of continuous support
- Onboarding – Mental health inductions and self-serve content tailored to each workflow
- New Hires – Check-ins and small group sessions that build psychological safety early
- In Production – Ongoing individual therapy and group support, coupled with workflow orientation training for operational excellence
- Tenured – Advanced interventions to manage cumulative exposure and long-term strain
- Critical Incident Training – Rapid trauma-informed response to crises, helping staff stabilize, recover, and return to performance safely
- Offboarding – Structured leaver support to close out the role safely and protect wellbeing beyond employment
The impact
Impact on your people and your business
Lower churn
Retain experience, reduce rehiring and retraining costs
Reduced absense
Prevent burnout before it leads to time off
Improved handling time
Raise efficiency without sacrificing quality
Higher quality scores
Better decisions, fewer errors and escalations
Stronger engagement & readiness
Consistent performance under pressure
Reduced legal risk
Meet duty-of-care and cut exposure to claims
"Wellbeing is not a box to be checked. When people feel like they are at the center of what you are doing, they do not want to leave”
Melanie Baxter
Global Wellbeing Director, Alorica
Driving measurable impact in high-pressure environments
Through a co-created wellbeing model, Alorica and Zevo Health delivered measurable gains in satisfaction, engagement, and retention across global high-pressure teams
Satisfaction
Wellbeing scores rose from 62% to 89% in a single quarter, reflecting stronger confidence in available support
Attrition
Turnover dropped to sub 2%, showing that when people feel genuinely cared for, they stay
Utilization
Service use grew steadily as employees engaged more frequently and shared consistent positive feedback
Engagement
A culture of wellbeing took hold, linking care directly to improved performance across teams
