Wellbeing in
Content Moderation

Bringing content moderators the best-in-class wellbeing solutions to maintain and retain a resilient team.

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Supporting the largest social media platforms across the globe

We are providing wellbeing solutions for many organisations across the globe and supporting 1000’s of content moderators in creating a resilient workforce.

We take pride in our work

Our full suite of services are entirely managed and provided by Zevo Solutions.

Multi-Lingual
Team

Rated Best in Class by Vendor Partner

Successfully operationalise staffing models across 24/7 models

Supporting teams with crisis incidents

Why the largest IT companies and BPO's choose us

Content moderators arguably do one of the most important jobs on the internet. In the past years, the need for content moderation has exponentially grown.

Wellbeing support has traditionally focused on the provision of therapeutic intervention and training. This model is now outdated. We believe that to create a resilient workforce, social media platforms and outsourcing companies need to consider resilient design within their operational readiness plans.

With our multi-disciplinary team of subject matter experts we can show you how to achieve relevant and meaningful psychological wellbeing KPIs across every function of your operation, ensuring you have everything covered from pre-hire screening to risk assessments to the provision of psychological services.

A Content Moderator’s Journey

Hiring

Psychometrics and Interview Questions

Work Design

Psychological Health & Safety

Zevo Wellbeing Specialists

Trauma Informed Crisis Management

Offboarding

A Content Moderator’s Journey

Work Design

Introduce thoughtful organizational concepts to maximise people potential

Zevo Wellbeing Specialists

Implement scalable provision of psychological services including counselling and coaching, delivered by a talented team of Psychologists and Psychotherapists

Trauma Informed Crisis Management

Empower teams to respond to stress and traumatic experiences by providing specialist training and support

Hiring

Psychometrics and Interview Questions

Psychological Health & Safety

Ensure legal compliance to psychological Health & Safety guidelines which prevents or limits psychological harm

Occupational Health

Ensure appropriate OH systems are implemented to suit content moderator roles, with an emphasis on trauma treatment

Offboarding

Review processes and support given to employees as they plan to exit your organisation ensuring safe offboarding

New hire: Risk prevention is taken BEFORE any content is viewed
Content moderator has access to coping resources
Provision of mental health treatment
A Team of subject matter experts made up of:

  • Organisational Psychologists
  • Risk and Resilience Psychologists
  • Consultant Psychologists
  • WBS: Psychologists & Psychotherapists
  • Clinical Psychologists/ Trauma experts
  • Occupational Health
  • Mental Health Treatment Team

To work with the best,

We need to be led by the best

Here at Zevo, we are elevating wellbeing in content moderation to the next level. We lead the way in research and evidence-based workplace interventions. We believe that wellbeing and resiliency best practice should be fully integrated at the heart of your organisation to protect your workforce to the fullest. Incorporating Psychological Health & Safety into your business is a critical next step at evolving protection of harm to content moderators.

With an estimated 4.48 billion social media users around the world, the level of support required to keep platforms and their employees safe and well requires a huge amount of work to protect and retain trust in platforms.

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A Comprehensive Literature Review of Factors Contributing To Vicarious Trauma

In this in-depth literature review, we explore factors contribution to vicarious trauma and the potential impact this has for content moderators in Trust & Safety roles

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A modern EAP solution at your fingertips

Digital Mental Healthcare Platform

Give your employees immediate support and access to a range of counsellors who specialise in psychology and wellbeing. A modern and leading-edge technology approach to EAP support available 24/7, no matter the employee’s location. A counsellor will be available to support your employees though common workplace stressors including depression, anxiety, addictions, grief, and loss, along with many other areas.

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Join us at the forefront of wellbeing in content moderation