Boosting productivity in financial services
Supporting the people behind the risk
Talk to a specialist
Complex cases.
Financial institutions face constant regulatory scrutiny. Teams handling vulnerable customers or investigating financial crime work in high-pressure environments, managing difficult conversations, adapting to frequent regulatory changes, and balancing demands from leadership, distressed customers, and regulators. Your ability to meet these challenges effectively determines both compliance outcomes and customer confidence.
When teams are suffering from cognitive overload, emotional fatigue, and job-related distress, mistakes become more likely. Our focus is maintaining staff performance within sustainable limits and providing mental wellbeing support before pressures exceed those boundaries.
83% of employees in financial services have considered changing jobs due to the impact of work on their mental health – MHFA England
The human cost of high-stakes roles
We understand the realities of financial services. External demands, performance targets and pressure on leadership in a sector where a single error can have serious consequences. Systematic strain impacts performance, culture, talent retention and wellbeing. The solution needs to address the whole system, from leadership to those on the frontline.
These pressures are not just individual challenges; they are systemic risks for financial organisations. Without structured support, teams can burn out, decision-making suffers, and compliance gaps emerge. With the right solutions in place, we can turn these pressures into an opportunity to build resilience, protect output, and strengthen long-term performance.
Over 60% of financial and professional services workers worldwide reporting undue stress and mental health concerns
Vulnerable customer support
Compassion fatigue and emotional exhaustion. Fear of missing warning signs and regulatory consequences.
Escalation teams
Decision fatigue. Reputational pressure. Emotional isolation.
Fraud prevention specialists
Exposure to manipulation and deceit. Cognitive overload. Escalation stress.
Financial crime units
Disturbing material. Desensitisation or emotional suppression. Ethical stress.
SAFER™ in financial services
The pressures of financial services demand a wellbeing approach built for high-risk environments. SAFER™ is a performance-enabling system designed to keep people inside their optimal productivity range under high pressure, while actively protecting and promoting their psychological health. Applied to the realities of Vulnerable Customer Support Teams, Financial Crime Investigators, Offensive/Adversarial Testing, it ensures wellbeing is treated as a core part of operational resilience, not a perk.
Systemic
Activates leaders, managers, and frontline together
Adaptable
As your business changes, we evolve our service
Flexible
Co-designed to fit culture and operations
Effective
Outcomes tied to business KPIs, not activity
Resilient
Continuously builds recovery and readiness
Impact on your people and your business
Lower Churn
Retain experience, reduce rehiring and retraining costs
Reduced Absense
Prevent burnout before it leads to time off
Improved Handling Time
Raise efficiency without sacrificing quality
Higher Quality Scores
Better decisions, fewer errors and escalations
Stronger Engagement & Readiness
Consistent performance under pressure
Reduced Legal Risk
Meet duty-of-care and cut exposure to claims
What makes us different
Refined through a decade of experience helping global organizations protect people and sustain performance
- Strategic partnership – We align to your goals and adapt as your operations evolve, acting as a true partner
- Clinically led and trauma-informed – Licensed experts design and deliver support for high-pressure, high-risk environments, all trained through our CPD-accredited program to ensure cutting-edge best-practice delivery and care
- Proven results – Our programs are proven to improve resilience, accuracy, productivity and retention, linking wellbeing directly to operational KPIs
- Global scale, local insight – Consistent standards worldwide, delivered with cultural understanding and regional expertise, powered by a proven model to attract and retain clinical talent across multiple markets
- Preventative and reactive – We reduce psychological health risks and provide rapid support when challenges arise
- Co-created solutions – Every program is tailored to your culture, leadership, and workflow, built collaboratively for lasting impact
