About this Webinar

Date: Wednesday, 25th of June, 4:00pm GMT
Speakers: Dr Michelle Teo, Clinical Director, and Sharon Nannetti, Global Services Delivery Director.

Join us for ‘10 Global Themes Shaping Trust & Safety in 2025’, a candid, conversation-style webinar exploring the real-world pressures impacting Trust & Safety (T&S) teams across the globe. Based on frontline insights and lived clinical experience, this session dives into the emotional, operational, and systemic challenges facing the people doing some of the hardest work online today.

Together, our expert speakers will unpack each of the 10 emerging themes, from geopolitical stress and organizational instability to evolving team dynamics and wellbeing fatigue, all through the lens of day-to-day reality and practical support.

Key takeaways:

  • Geopolitical Pressures & Platform Anxiety: How global unrest and policy shifts are destabilizing frontline teams

  • Organizational Change Fatigue: Navigating layoffs, shift restructures, and rising feelings of isolation

  • The Evolving T&S Workforce: Supporting data-heavy, ethics-driven, and complex decision-making roles

  • Supporting Long-Tenured Teams: Keeping experienced moderators engaged, curious, and connected

  • Loneliness & Disconnection: Building belonging in distributed teams across cultures and continents

  • Wellbeing vs. Performance: What happens when psychological health is deprioritized in favor of metrics

  • Safety Tools & Resistance: Understanding why content filters aren’t being used and what to do about it

  • Clinical Credibility in T&S: Why generalist support falls short and how lived expertise makes the difference

  • Financial Anxiety at Work: Addressing cost-of-living stress that’s quietly impacting team wellbeing

  • Wellbeing That Works: What T&S teams actually want from support sessions and what they don’t

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