Moderator Diaries: Navigating the Typical Journey of a Content Moderator

Thank you for tuning in to this month’s enlightening episode of Zevo Talks! In today’s discussion, Shauna Farrell, Digital Therapy Clinical Lead for Zevo Health, joins our host, Dr. Michelle Teo, Clinical Director for Zevo Health to delve into the captivating journey of a Content Moderator. This episode explores the daily challenges of a Content Moderator, the importance of rigorous training, staying abreast of emerging issues, and implementing coping strategies for exposure to distressing content.

Key takeaways:

  • Recognizing the significance of downtime in a field often characterized by shiftwork and emphasizing the crucial role of maintaining a healthy work-life balance for overall well-being.
  • Explore the intricate link between vicarious trauma and content moderation, and how it manifests uniquely for everyone, sometimes catching them off guard.
  • Acknowledging desensitization among Content Moderators and underlining the necessity of regular check-ins to provide support and mitigate potential negative impacts on mental health.