Wellbeing in
Content Moderation

Bringing content moderators the best-in-class wellbeing solutions to maintain and retain a resilient team.

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Supporting the largest social media platforms across the globe

We are providing wellbeing solutions for many organisations across the globe and supporting 1000’s of content moderators in creating a resilient workforce.

Your Trusted Partner

Chief experts supporting trust and safety teams in leading information technology & internet industry organisations
worldwide

25000

Individuals Supported

40

Languages Supported

8

Global Regions

We take pride in our work

Our full suite of services are entirely managed and provided by Zevo Health

Multi-Lingual
Team

Rated Best in Class by Vendor Partner

Successfully operationalise staffing models across 24/7

Supporting teams with crisis incidents

Why the largest IT companies and BPO's choose us

Content moderators arguably do one of the most important jobs on the internet. In the past years, the need for content moderation has exponentially grown.

Wellbeing support has traditionally focused on the provision of therapeutic intervention and training. This model is now outdated. We believe that to create a resilient workforce, social media platforms and outsourcing companies need to consider resilient design within their operational readiness plans.

With our multi-disciplinary team of subject matter experts we can show you how to achieve relevant and meaningful psychological wellbeing KPIs across every function of your operation, ensuring you have everything covered from pre-hire screening to risk assessments to the provision of psychological services.

An Employee's Journey

An Employee's Journey

New hire: Risk prevention is taken BEFORE any content is viewed

Hiring

Supporting organizations to develop interview questions and making recommendations for psychometrics to assess resilience and self-care management

Psychological Health & Safety

Preventing or limiting harm through assessment of risks. Development of a resiliency plan.

Employee has access to resources to enhance resilience and coping skills

Zevo Wellbeing Specialists

Onboarding training, counselling, coaching, resilience sessions, and peer group support services

 Specialist treatment and support when illness or injury occurs due to exposure to content or other work-related stressors

OCC Health Referrals

Specialists trained to assess social, occupational, and personal dimensions of well-being. Provides recommendations for employers and referrals for further treatment.

Trauma Informed Crisis Management

Counselling or peer support implemented when content escalates. Aids in processing experiences and to foster recovery

Employee leaving the organization is provided with resources

Offboarding

Leaver booklet that includes wellbeing resources

To work with the best,

We need to be led by the best

Here at Zevo, we are elevating wellbeing in content moderation to the next level. We lead the way in research and evidence-based workplace interventions. We believe that wellbeing and resiliency best practice should be fully integrated at the heart of your organisation to protect your workforce to the fullest. Incorporating Psychological Health & Safety into your business is a critical next step at evolving protection of harm to content moderators.

With an estimated 4.48 billion social media users around the world, the level of support required to keep platforms and their employees safe and well requires a huge amount of work to protect and retain trust in platforms.

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A Comprehensive Literature Review of Factors Contributing To Vicarious Trauma

In this in-depth literature review, we explore factors contribution to vicarious trauma and the potential impact this has for content moderators in Trust & Safety roles

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Free E-Book | The Importance of wellbeing support for content moderators

Download our e-book to learn more about why workplace wellbeing is crucial for content moderators and how employers can support the wellbeing of their content moderators.

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A modern EAP solution at your fingertips

Digital Therapy

Give your employees immediate support and access to a range of counsellors who specialise in psychology and wellbeing. A modern and leading-edge technology approach to EAP support available 24/7, no matter the employee’s location. A counsellor will be available to support your employees though common workplace stressors including depression, anxiety, addictions, grief, and loss, along with many other areas.

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Join us at the forefront of wellbeing in content moderation