We are providing wellbeing solutions for many organisations across the globe and supporting 1000’s of content moderators in creating a resilient workforce.
Wellbeing in
Content Moderation
Bringing content moderators the best-in-class wellbeing solutions to maintain and retain a resilient team.
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Supporting the largest social media platforms across the globe
Your Trusted Partner
Chief experts supporting trust and safety teams in leading information technology & internet industry organisations
worldwide
25000
Individuals Supported
40
Languages Supported
8
Global Regions
We take pride in our work
Our full suite of services are entirely managed and provided by Zevo Health
Multi-Lingual
Team
Rated Best in Class by Vendor Partner
Successfully operationalise staffing models across 24/7
Supporting teams with crisis incidents
Why the largest IT companies and BPO's choose us
Content moderators arguably do one of the most important jobs on the internet. In the past years, the need for content moderation has exponentially grown.
Wellbeing support has traditionally focused on the provision of therapeutic intervention and training. This model is now outdated. We believe that to create a resilient workforce, social media platforms and outsourcing companies need to consider resilient design within their operational readiness plans.
With our multi-disciplinary team of subject matter experts we can show you how to achieve relevant and meaningful psychological wellbeing KPIs across every function of your operation, ensuring you have everything covered from pre-hire screening to risk assessments to the provision of psychological services.
An Employee's Journey
Hiring
Supporting organizations to develop interview questions and making recommendations for psychometrics to assess resilience and self-care management
Psychological Health & Safety
Preventing or limiting harm through assessment of risks. Development of a resiliency plan.
Zevo Wellbeing Specialists
Onboarding training, counselling, coaching, resilience sessions, and peer group support services
New hire: Risk prevention is taken BEFORE any content is viewed
Employee has access to resources to enhance resilience and coping skills
OCC Health Referrals
Specialists trained to assess social, occupational, and personal dimensions of well-being. Provides recommendations for employers and referrals for further treatment.
Trauma Informed Crisis Management
Counselling or peer support implemented when content escalates. Aids in processing experiences and to foster recovery
Offboarding
Leaver booklet that includes wellbeing resources
Specialist treatment and support when illness or injury occurs due to exposure to content or other work-related stressors
Employee leaving the organization
is provided with resources
An Employee's Journey
New hire: Risk prevention is taken BEFORE any content is viewed
Hiring
Supporting organizations to develop interview questions and making recommendations for psychometrics to assess resilience and self-care management
Psychological Health & Safety
Preventing or limiting harm through assessment of risks. Development of a resiliency plan.
Employee has access to resources to enhance resilience and coping skills
Zevo Wellbeing Specialists
Onboarding training, counselling, coaching, resilience sessions, and peer group support services
Specialist treatment and support when illness or injury occurs due to exposure to content or other work-related stressors
OCC Health Referrals
Specialists trained to assess social, occupational, and personal dimensions of well-being. Provides recommendations for employers and referrals for further treatment.
Trauma Informed Crisis Management
Counselling or peer support implemented when content escalates. Aids in processing experiences and to foster recovery
Employee leaving the organization is provided with resources
Offboarding
Leaver booklet that includes wellbeing resources
To work with the best,
We need to be led by the best
Here at Zevo, we are elevating wellbeing in content moderation to the next level. We lead the way in research and evidence-based workplace interventions. We believe that wellbeing and resiliency best practice should be fully integrated at the heart of your organisation to protect your workforce to the fullest. Incorporating Psychological Health & Safety into your business is a critical next step at evolving protection of harm to content moderators.
With an estimated 4.48 billion social media users around the world, the level of support required to keep platforms and their employees safe and well requires a huge amount of work to protect and retain trust in platforms.
A Comprehensive Literature Review of Factors Contributing To Vicarious Trauma
In this in-depth literature review, we explore factors contribution to vicarious trauma and the potential impact this has for content moderators in Trust & Safety roles
Free E-Book | The Importance of wellbeing support for content moderators
Download our e-book to learn more about why workplace wellbeing is crucial for content moderators and how employers can support the wellbeing of their content moderators.
A modern EAP solution at your fingertips
Digital Therapy
Give your employees immediate support and access to a range of counsellors who specialise in psychology and wellbeing. A modern and leading-edge technology approach to EAP support available 24/7, no matter the employee’s location. A counsellor will be available to support your employees though common workplace stressors including depression, anxiety, addictions, grief, and loss, along with many other areas.
